Customer communication
WhatsApp, SMS & Email Customer Communication
WhatsApp and SMS are supported customer communication channels within Daksh ERP.
Access and use
Customer Communication Through Familiar Channels
WhatsApp and SMS can form part of the customer communication requirement.
The relevant use depends on the business requirement and supported channels.
Capability scope
WhatsApp and SMS Communication
Use supported WhatsApp or SMS communication where it forms part of the ERP requirement.
WhatsApp communication
Use supported WhatsApp communication for selected customer updates.
SMS communication
Use supported SMS communication according to the business requirement.
Communication scope
Discuss where each supported channel is relevant to the business.
Fit and scope
Start With the Messages Customers Actually Need
Tell us where WhatsApp or SMS communication is relevant to the business.
Discuss ERP requirements
Discuss Customer Communication
Tell us which customer updates matter most to your business.